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Client Success · Corporate Travel

PagerDuty cut program spend close to 20% in the first year

A scattered, self-booked program became a managed one, with a senior advisor, negotiated contracts, and reporting that lands in a day.

Client
PagerDuty
Practice
Corporate Travel
What We Ran
Program, Concur, reporting
Time to Savings
90 days
Overview

PagerDuty's travel ran on autopilot: self-booked, uncontracted, and slow to report on. Pan Am Travel took the program over, put a senior advisor on the account, and turned scattered spend into a managed program that paid for itself inside 90 days.

The Challenge

Spend nobody owned

1 weekto assemble a report finance could use
0contracts negotiated on the largest routes
No oneowned the program or answered for the spend
What We Did

One advisor, one managed program

1 advisoron the account, with a direct line
Concurone booking channel, self-service and assisted
24 hrsto reporting finance actually reads

“Spend came down close to 20% in the first year. The same advisor answers every time we call, and reporting that used to take a week now shows up in a day.”

Travel Operations · PagerDuty
The Results

Savings you can see, on a schedule you can count on.

Within the first year, program spend fell about 18%, roughly $340K against the prior year, and reporting went from a week to under a day, all run by one advisor.

18%
reduction in program spend, year one
$340K
saved against the prior year
7 days → 24 hrs
reporting turnaround
600+
trips managed by one advisor

*Documented on a managed program. Client stories shown are representative; results vary by program, scope, and season.

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