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Client Success · Corporate Travel

PagerDuty cut program spend close to 20% in the first year

A scattered, self-booked program became a managed one, with a senior advisor, negotiated contracts, and reporting that lands in a day.

Facts
  • Client PagerDuty
  • Practice Corporate Travel
  • What we ran Program, Concur, reporting
  • Time to savings 90 days
The story
Story

Overview

PagerDuty's travel ran on autopilot: self-booked, uncontracted, and slow to report on. Pan Am Travel took the program over, put a senior advisor on the account, and turned scattered spend into a managed program that paid for itself inside 90 days.

The Challenge

Spend nobody owned

  • 1 week to assemble a report finance could use
  • 0 contracts negotiated on the largest routes
  • No one owned the program or answered for the spend
What We Did

One advisor, one managed program

  • 1 advisor on the account, with a direct line
  • Concur one booking channel, self-service and assisted
  • 24 hrs to reporting finance actually reads

Savings you can see, on a schedule you can count on.

Within the first year, program spend fell about 18%, roughly $340K against the prior year, and reporting went from a week to under a day, all run by one advisor.

  • 18%reduction in program spend, year one
  • $340Ksaved against the prior year
  • 7 days → 24 hrsreporting turnaround
  • 600+trips managed by one advisor

*Documented on a managed program. Client stories shown are representative; results vary by program, scope, and season.

On location

Spend came down close to 20% in the first year. The same advisor answers every time we call, and reporting that used to take a week now shows up in a day.

Attribution

Travel Operations · PagerDuty

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